To get to where you want to be, assessing and addressing competency gaps is necessary. It is through an educational curriculum designed to meet the needs of your organization that the process of improvement begins, may it be in the individual, team, or organizational level. It levels the understanding of your people at all levels of your business, organization, and/or management with respect to your superordinate, strategic and operating goals and direction.
Education includes learning before doing, while doing, and after doing. It requires a communication plan that is meant to drumbeat gains from the intervention while keeping the organizational steam high as much as a roadmap on how to align and deploy each step in your business and organization.