• Raymond S. Manlapas

    Raymond has more than twenty (20) years of work experience gained locally and overseas. Aside from being one of the founding partners of READS Consulting practice, he had the opportunity to work for reputable organizations such as John Clements Consultants, Inc. (Domestic and Overseas Operations) and United Laboratories. Much of his experience was spent in the areas of Strategy Development, Deployment and Scorecard Development and Management, Business Improvement Programs, as well as Change Management. Within READS Management Consulting where The Denver Group also belongs, he is concurrently the Senior Managing Director of one of the group’s subsidiaries, i.e. The Faye Group which is involved on Strategic People Management and Organization Development consulting.

    Given the span of his consulting experience, Raymond has been exposed in engagements covering industries such as Retail, Telecom/ICT/BP O, Financial Services to include Regulatory Bodies and an ATM Switching Entity, Manufacturing, Logistics and Distribution, Health Care, Pharmaceutical, as well as Educational institutions . Further, he handled large local and multinational as well as medium sized companies, both private and government/non-government entities, profit and non-profit organizations.

    One of Raymond’s salient contributions and major accomplishments in change management consulting was his major involvement in the Change Management Intervention for the Dharmala Group of Companies. He was made to lead, together with a core tea m of advocates of The Denver Group, to handle the VMOS (Vision, Mission, Operating Principles/Values, Strategic Intents) Worklife Translation Intervention for all of Dharmala’s subsidiaries. It covered the development, translation, cascading and alignment of the group’s VMOS. The 2- year engagement culminated in the institutionalization of the group’s corporate values, streamlining of business systems and processes for both the trading and financial services group, and ISO 9002 certification of the group’s trading firm, Wise & Company, which became the first ISO-Certified trading company in the country.

    Under the Motorola University Partnership, he took part in the conduct of Six Sigma Leadership Jumpstart, Champions Training, Black and Green Belt Project Coaching/Reviews. He was exposed to several Six Sigma projects conducted for the world’s largest chip producer based in the Philippines, a local universal bank, and a Telco. Aside from these, he did Six Sigma Foundation Briefings for a good number of Philippine corporations from various industries including Business Associations.

    Raymond handled an assignment to look into the Human Resources Management of a thrift bank. This term-based outsourcing project covered the review, assessment, of the bank’s Human Resources structure and systems with the end view of recommending a responsive HR organizational structure and improved service delivery system for all its key stakeholders. Together with the technical working team, a service delivery manual was produced to cover the entry (acquisition), development, maintenance (retention) and exit areas of the department which includes areas of general services which is part of the department’s mandate. H e was also part of the weekly Performance Review Board where all people management related concerns were being taken up, i.e. policies, promotions, compensation, training and development, labor relations, performance evaluation and related areas, together with the President and the Executive Vice President of the bank. Simultaneous to the said engagement, he headed a separate project team that looked into the Accounting systems of the bank. The coverage of the said engagement includes policy and systems review, and realignment.

    Part of Raymond’s consulting portfolio also includes a University that specializes in the health sciences field and their Foundation composed of the college of medicine and their Tertiary Teaching Hospital. For the University, he led a team in reviewing its Overall direction, developing the institution’s balanced scorecard and institutionalizing fourteen (14) STRATEGIC PROGRAMS. Working closely with the Management Te am of the university, he heads the project team in the program deployment focused on key strategic areas involving the Deans of the respective Colleges. Similar to the consulting assignment with the University, he led the consulting team that helped the said Foundation develop its direction, set up its performance dashboard (an adaptation of the Balanced Scorecard), and institutionalize its development planning process. He also sat at the regular Management Committee (Mancom) and Institutional( Strategic) Performance meetings of these family-owned and managed institutions. The other side of the engagement looked into the development of the Family Governance which resulted into the creation of the Family Council, a structure that was instituted to allow the other n on-operating family members participate in the governance of the institution consistent with the provisions of the family constitution.

    Together with READS President, Raymond is included in the consulting team for a family owned and managed medium size logistics and distribution firm, with an annual turnover of Php3B. The engagement started with the Strategic Visioning, Organization Re-Structuring, Process Mapping/Review/ Improvement, and the setting up of the Management Performance Monitoring. Raymond took part in setting up and in structuring of the Management Committee where the functional heads and operating family members are a part of.

    Raymond obtained his Masters Degree in Management from the Asian Institute of Management and he is a Cum Laude graduate in Industrial Psychology from Far Eastern University. He has been trained by Motorola University in its business improvement programs such as the Leadership Jumpstart, Champions training and Six Sigma Project Review and Coaching. He also underwent Productivity Improvement Trainings under the Japan International Cooperative Agency (JICA).A lecturer at the De La Salle University’s Ramon V Del Rosario College of Business, Raymond covers both Graduate and Undergraduate level course subjects in Leadership, Corporate Social Responsibility, Human Behavior and Management of Organizations.